This is because of the huge amount of traffic going to the website. It has caused the servers to become bogged down so much that they aren’t even loading for most customers. Similac has posted a page on their website at similac.com/recall/lookup for people who have already purchased the powdered forumula. They have all the recalled lot numbers listed there.
Since the website is not operable to most people, it is suggested that you use their phone service to get the official recall list. You can do this by calling 800-986-8850.
