I doubt the volume is the problem. I tried to get in and the system does not recognize the user ID or password. Also, if volume is the problem, why would Chase be offering to pay late fees customers incurr? If problem was really fixed, I don’t think they would be offering to spend millions this soon.

I really…REALLY….want to physically beat somebody at Chase.

I have the same problem; I tried to get in and the system does not recognize the user ID or password. It just keeps bring the logon screen back.

The issue is definitely not fixed…

my account is down as of today the 15th 11am
ben from ny

I agree I have been trying to get on for sometime today and everytime I plug in my user ID and password it takes me right back!!

Website still down as of 8:20 am Mountain/Arizona time. This is ridiculous.

Can’t even get that far ………….

The site was up around 10 am eastern and now its down again… can’t decide who’s worse Bank of America or Chase… seems like its a DRAW. They both suck!

When you’re done pounding on them send him or her to me.
I feel the same way.

I was able to access my Chase account last night (11 p.m PST, Sept. 14), but when I tried to log in this morning, the site was back down (8:25 a.m PST, Sept. 15).

Maybe now they’ll offer $500.0o free to open an account.
The $100 free for opening an account will no longer do it.
Not worth the hassle for putting up with this.

Site is still telling me (after first attempting Saturday night) (now 8:25 PDT 9/15/2010) “Due to scheduled system maintenance, our website is temporarily unavailable).” And HOW temporary will this “scheduled” outage be?

I have around 60 k with chase. I’m pulling out and going to another bank!

A company with 2 TRILLION in Assets with a Crappy website…
Who ever is runnning the show needs to get FIRED Immediately

Try Firefox when the website goes up again. I was able to log on with firefox, explorer did not recognize my password or I.D.

I got into my accounts early this a.m. Now? Forget it. Down again at 8:40am MST.

This type of outage for two days is a serious failure for a big company like Chase.
Proceed with caution with this company…

Was the site compromised in any way?????

I was able to get in on my phone via the mobile site . . . their regular site is still down though.

You all need a reality check. I think the site is great and have had no issues with Chase. Do you all have any notion how complex these sites are. Not great that they had this failure but not the end of the world. Relax.

Agree with you guys totally…. the site keep saying I have the wrong combo of user name and password… I thought it was me that was going crazy cause I knew I had the right one… Chase needs to compensate their clients for their actions and especially for not notifying us when the have our emails… and could somehow magically send us junk when they have a new promo out…. makes me wonder if going back to keeping the money under the mattress is a better way to go… at least I know I will have access without technical difficulties…

Try Firefox instead of Explorer, it worked for me.

They LIE! The website being up briefly doesn’t equal being fixed. The only reason I have an account with chase is for Bill Pay…. What’s the point if I can’t pay my bills?????????????????????????????

you think they would post something on there home page saying sorry for the site being down or something instead of wasting peoples time.

are monkeys in tuxedos running chase…..maybe everyone should switch back to their old banks after chase paid everyone to join their bank…fail !!!

Under the mattress works better than Firefox, in this case.

Under the mattress works better than Firefox, in this case.

We Americans are such effing babies. Whaaa our online banking is down for a day! This technology is amazing. Never before have we had this much convenience. It’s free! They give us this awesome service giving us the ability to do sh*t that people never bitched about doing back when they had to get off their lazy asses and go to the actual bank to do. Give them a break! It’s a huge complicated system and it’s all there for you for free to use so you don’t have to walk into a bank! Do you thank them for all of the time it’s there when you need it? Eff no! Because we’re all spoiled babies. Louis CK has us pegged right.

I was in on Monday, made some payments, got in breifly this morning and the payments had not posted correctly.

Be careful when you do get back in as it appears the site may not actually be functioning correctly.

This asshole must work for the bank!

No. I don’t work for a bank. And you’re the asshole, asshole.

I’m just tired of cunts like you bitching about awesome modern conveniences not meeting your infantile standards. I bet you bitch about your iPhone dropping calls.

I’m just tired of cunts like you bitching about awesome modern conveniences not meeting your infantile standards. I bet you bitch about your iPhone dropping calls.

And I’m tired of people like you saying services are “free”. You don’t think we pay for these services? You really think these services are free? You think people just donate all the time and effort put into these things? That right there proves you are a moron. Consumers are paying for these services and selecting companies with which they do business based on the services they offer, these companies should be providing these services as advertised.

Why should people accept inferior products, get with the times.

“Awesome modern conveniences” aren’t so awesome when they don’t work!

I need to see my balance Chase bungholes. seriosuly, they haven’t figured it out yet. I am locked out of my account. all that money and one IT guy on staff probably. JOKE

Actually, the services are free — at least, for me. I have a free checking account and have never paid a dime to Chase for any of their services.

You must think banks are non for profit organizations funded by?

This is outrageous! Are you suggesting that banks make money off of the money we have in their accounts? Why would they do such a thing?? Can you tell how much sarcasm this post contains???

Haaaa. Who would have thought?!?!

Still down / slow can’t login, they should fix this asap….

Actually the system is not that large or that complicated. These systems are designed to handle huge amounts of data, but the server you log onto just sends the information to another system for processing. The problem is most likely the server, or my guess the firewall. Someone, probably in India made a change to the firewall settings then went home and has no idea what they did.
So, if you give them a break for being down more than 24 hours indicates that you must like this bank, work for this bank or have no clue about IT and how it works.
This service is said to be free, but it’s a convience for customers and allows an additional selling point to get people to put their money in Chase. Chase, like all banks, use your money and make a profit off it by investing or loaning. They don’t pay you some of the profits or they pay about 1%, but they make about 5-10x that amount.
I really suspect that you don’t know anything about what you’re saying and are pulling your statements from a place the sun don’t shine.
Knowledge is a wonderful thing, try using it sometime.

Wow, I’m so surprised to see everyone so pissed off. Granted, I’m a little inconvenienced but I’m not ready to move to another bank because I can’t access my account online for 2 or 3 days. I’ve been with Chase since it was BankOne and this is the first time (outside of regular maintenance) I’ve experienced this type of problem.

Chill out a bit, you’ll end up causing yourself more harm than good, and if you’re going to get mad at Chase do so because of their annoying sales reps, I mean, bankers at the branch locations. I’m a sales person and I HATE going into a location because of how sales focused they are. It’s almost as predictable as buying a used car.

Ahh, see. Just logged in! Patience people.

adddddd

Really frustrating…seriously I’ll pull my money out. I might take all of it, find a new place where I feel secured. Some lazy ass should get fired.

Chase’s online banking is so safe NOBODY can get into it.

Now, now little people stop complaining about not being able to access your accounts online at Chase. I, as CEO of JPMorgan Chase bank would love to have the problem fixed even more that you would – I’d like my life back.

It’s gonna be midnight on the East coast soon and no logon. I don’t believe it’s traffic. There are some rumblings in the Denver area about comcast problems. Don’t know if related but their disaster plan is not passing the mustard.

Chase down again – less than a month later!! October 5th Chase’s online banking down again, unacceptable!